Validating our Business Continuity Plans (BCP) is critical to our resilience development process. In preparation for the upcoming Business Continuity Management System (BCMS) audits, the Europe & Africa region has been challenging its BCP to ensure readiness.
As the crisis unfolded, participants were presented with a series of situations that required decisions and actions. The team adopted crisis management approaches by discussing and agreeing on issues, risks and proposed actions. The exercise produced several valuable lessons, including the importance of external communications (more specifically, with the media), the impact and management of community relations and the need for greater BCP understanding.